FAQs
Payment Methods
To pay in cash, the order must be picked up. The shop is open every Wednesday and Friday. Please send an email in advance to ensure the order is ready for pickup.
The order is delivered with the invoice. The invoice must be paid within 10 days. You will find the bank details and IBAN number on the invoice.
On the second page of the invoice you will now find the QR code payment slip.
You can pay for your order by credit card, TWINT or the Swiss Postcard. To do so, select Payrexx in the checkout.
Delivery & Shipping
You can choose between collection and postal delivery .
Orders within Switzerland or Liechtenstein are shipped with Swiss Post.
The shipping costs (postage and packaging material) will be billed as follows:
Flat rate CHF 10.00
We do not have a minimum order quantity or small quantity surcharge.
We only deliver within Switzerland. Delivery is generally made by B-Post (on the 2nd - 3rd working day after dispatch to the addressee).
therapists
We offer therapists a special price on a selection of products. When registering in your account, please indicate that you are a therapist.
After we have checked your request, different prices will be displayed in the shop after you log in.
Place an order
To make a purchase, simply select the items you would like to order and add them to your shopping cart. You can then continue the ordering process. Once you have successfully completed your order, you will receive an automatic confirmation by email.
You need an account to place an order. With an account you can save your personal information and view previous orders. We do not store payment information in the account. You can create an account when ordering.
Please check the following steps:
1. We recommend using the Google Chrome browser.
2. Make sure you are logged in before starting an order.
3. Check whether the discount is displayed for a product.
4. If no discount is displayed, write to us in the contact form.
products
If you have a question about a product, please contact us at info@mana-shop.ch or use the chat function at the bottom right. We will write back to you as soon as possible.
Further questions?
If we haven't answered your question yet, you can write to us. We will get back to you in 1-3 days.